Eccotemp SmartHome Indoor 4.0 GPM Liquid Propane Tankless Water Heater, SH12-A Series
Delivery and Shipping
Delivery and Shipping
Orders are typically processed within 1 to 2 business days from the time of purchase, excluding holidays and weekends.
Shipping times and cost will vary depending on the product and your location.
On average:
Ontario and Quebec: 2 to 5 business days
Western Canada: 4 to 7 business days
Atlantic provinces: 4 to 8 business days
Northern or remote areas: Contact us to confirm
Eccotemp SmartHome Indoor 4.0 GPM Liquid Propane Tankless Water Hea...
Product Description
Upgrade your home’s water heating system with the Eccotemp Smart Home Indoor 4.0 GPM Liquid Propane Tankless Water Heater. This cutting-edge water heater leverages the latest technology to provide a continuous flow of hot water while optimizing space and energy usage for a more efficient home environment.
Say goodbye to the inconvenience of running out of hot water during peak times or manually adjusting temperatures. With built-in Wi-Fi connectivity, you can control and monitor this tankless water heater remotely using your smartphone. It is also compatible with Amazon Alexa and Google Home, enabling you to use voice commands to set temperatures, switch the water heater on or off, and more. Customize your hot water schedules, track consumption statistics in real-time, and receive maintenance alerts, ensuring you have complete control over your hot water supply from anywhere.
The Eccotemp tankless water heater delivers a robust flow rate of 4.0 gallons per minute (GPM), making it ideal for small to medium-sized households. Whether it's for showers, dishwashing, or other hot water needs, you’ll enjoy an uninterrupted supply that enhances your daily routines.
In addition to its smart capabilities, this water heater is designed for maximum energy efficiency. It heats water only when necessary, significantly reducing the standby heat loss seen in traditional tank-based systems. This advanced technology leads to lower utility bills and a smaller environmental footprint.
Installation is straightforward, with a compact design that fits easily into tight spaces, saving valuable floor space in your home. This makes it a versatile option for a variety of residential settings, from single-family homes to apartments and condos.
The Eccotemp SH12-A Series is CSA tested and approved for both the US and Canada, supporting installation at elevations up to 2000 feet. Using the water heater above this elevation may affect its performance and efficiency.
IMPORTANT NOTE: This product cannot be used for HYDRONIC SYSTEMS, RECIRCULATING, or FLOOR HEATING. PROFESSIONAL INSTALLATION REQUIRED.
REQUIRES 3" Horizontal or Vertical Vent Kit
- Temperature Range: 95-140 degrees Fahrenheit, suitable for 1-2 applications.
- Performance: Rated at 4.0 GPM with 80,000 BTUs and a 35-degree temperature rise, ideal for smaller homes, townhomes, cabins, and light commercial use.
- Smart Controls: The Eccotemp mobile app allows you to track energy consumption, adjust temperatures, and set schedules. The Eco Mode feature can help reduce energy usage by up to 25%.
- Versatile Settings: The app offers dual-mode temperature readings (Fahrenheit and Celsius) and displays in your preferred currency (USD/CAD), providing a personalized user experience.
- Voice Command Integration: Connect with Amazon Alexa or Google Home for commands like "Alexa, set my water heater to 110 degrees" or "Hey Google, turn off my water heater."
- Smart Power Button: Easily turn the water heater on or off, detect error codes, connect to wireless networks, and enable sleep mode to save energy.
- Maintenance: Keep your water heater running efficiently with the optional EZ-Flush Descaling Kit.
- Installation: Easy wall mounting with a 120-Volt UL-listed power cord and ½-inch NPT water and gas connections. Indoor venting kits for horizontal and vertical installations are sold separately.
- Certification: CSA certified for installation in the US and Canada.
- Limited Manufacturer Warranty (Heat Exchanger: 5 Years, Components: 2 Years, Parts/Accessories: 30 Days), live chat, and self-help guides provide peace of mind, assuring that the Eccotemp SH12-A Series will keep you in hot water for years.
- What's Included: Smart Home 4.0 GPM Indoor Liquid Propane Tankless Water Heater (SH12-A-LP), 1 x Wireless Temperature Remote Control, 1 x Hardware Pack, 1 x Product Manual.
To serve our customers across Canada, whether you're in a major city or completely off the grid, many of our products are shipped via freight delivery to ensure safe and efficient transport. Depending on your location and the item, you’ll have the option to pick up from a nearby warehouse terminal or request home delivery.
Free Terminal Pickup on Most Large Items
Most large items we sell, including appliances, solar kits, and other freight-shipped products, include free shipping to your closest warehouse terminal.
Your order will be delivered to the nearest terminal based on your location, where you can pick it up at your convenience.
Need it delivered to your home or cabin? We can set that up for you. There is a small additional fee for residential delivery.
Remote and Hard-to-Reach Locations
If you live in a remote area or outside standard freight zones, please contact us before placing your order.
Some rural locations may require additional charges or special delivery arrangements. We'll confirm everything with our freight partner before shipping.
Local Pickup Options Across Canada
We work with warehouse terminals in every province, so many of our products can be picked up locally to save on shipping costs.
Not all items are eligible, so if you're unsure at checkout, give us a call or send us an email and we'll confirm the best option for your area.
Shipping Times and Order Processing
Orders are typically processed within 1 to 3 business days from the time of purchase, excluding holidays and weekends.
Shipping times will vary depending on the product and your location. On average:
- Ontario and Quebec: 2 to 5 business days
- Western Canada: 4 to 7 business days
- Atlantic provinces: 4 to 8 business days
- Northern or remote areas: Contact us to confirm
We will provide tracking details when available once your order has shipped.
Receiving Freight Shipments
For large freight deliveries, you will receive a call from the carrier or your nearest terminal when your order is ready for pickup or delivery.
Important: Always inspect your shipment before signing any paperwork.
If the box or pallet is damaged:
- Do not sign the Bill of Lading (BOL) as "received in good condition"
- Instead, note the damage clearly on the BOL
- Or refuse the shipment if damage is significant
If no damage is recorded and the shipment is accepted, the freight carrier will consider it delivered in perfect condition. In that case, we cannot issue a refund or replacement. This is a strict freight carrier policy and applies to all deliveries.
Damaged or Missing Items
If there’s an issue with your shipment (whether it’s damage, missing parts, or anything unusual) please contact us within 48 hours of receiving the item. Be sure to include photos whenever possible, as these are often required to file a freight claim on your behalf. If the item was shipped to a terminal, it must be picked up within 48 hours or a $45/day storage fee will apply.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping costs back to Canadian Off Grid are the responsibility of the customer and 15% restocking fee will apply.
To start a return, you can contact us atryan@canadianoffgriddepot.com. If your return is accepted, we’ll contact you to discuss options, as well as instructions on how and where to return your item. Items sent back to us without first requesting a return will not be accepted.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.